Return, Refund & Cancellation Policy

1. Introduction

This policy applies to all purchases made on the UTKARSH website operated by Utkarsh Agrochem Pvt. Ltd., an agricultural and gardening products company.

By placing an order on our platform, you agree to the terms outlined in this policy. We may update this policy from time to time, so customers are advised to review it periodically.

It is important to verify your shipping address before placing an order:

To ensure timely and accurate delivery of your order, please carefully verify your shipping address, contact number, and other delivery details before completing your purchase.

• Orders will be shipped strictly to the shipping address provided by the customer at the time of placing the order.
• Customers are responsible for ensuring that all shipping and contact details are complete and accurate.
• Utkarsh Agrochem Pvt. Ltd. shall not be responsible for delays, non-delivery, additional shipping charges, or returns arising due to incorrect, incomplete, or inaccurate address information provided by the customer.
• If an order is returned due to an incorrect address, incorrect contact details, customer unavailability, or refusal to accept delivery, the applicable forward and reverse shipping charges will be deducted from the refundable amount.
• Customers are advised to contact our customer support immediately if any correction is required. Address modifications may only be possible before the order is processed or dispatched.

⚠️ Please double-check your shipping address and contact details before placing your order, as changes may not be possible once the order has entered processing or shipping stages.

Orders, Returns & Eligibility:

Q1. What is your return policy?
We offer a 7-day return window from the date of delivery. Products must be unused, undamaged, and returned with original packaging, labels, and invoice.

Q2. When is a return not accepted?
Returns are not accepted if:

• Product is used, damaged, or tampered with
• Request is raised after 7 days of delivery
• Product is damaged while in customer’s possession

Q3. What should I check at the time of delivery?
Customers are advised to:

• Check the package for visible damage
• Mention any damage on POD (Proof of Delivery), if applicable
• Record an unboxing video for safety

Damaged / Missing / Wrong Product:

Q4. What if I receive a damaged, defective, or missing product?
You must inform us within 24 hours of delivery.

Q5. What proof is required for such claims?
You must provide:

• Images of outer package with shipping label
• Images of parcel from all sides
• Images of inner contents
• Complete unboxing video

Failure to provide these within 24 hours may lead to rejection.

Cancellation:

Q6. Can I cancel my order?
Yes, but only immediately after placing the order and before it is processed or shipped.

Q7. Can I cancel after shipping?
No, once the order is shipped or in transit, cancellation is not possible.

Q8. What about duplicate orders?
Duplicate orders placed within a short time may be considered for cancellation at our discretion.

Exchange:

Q9. Do you offer exchange?
Yes, exchanges are allowed within 7 days of delivery, subject to product being unused and in original condition.

Q10. Who pays for exchange shipping?
The customer bears the shipping cost for exchanges.

Q11. What if the exchanged product price is different?

• Higher price → customer pays difference
• Lower price → difference is refunded

Q12. What details are required for exchange?

• Courier receipt
• Waybill details

Return Shipping & Deductions:

Q13. Are there any deductions in returns?
Yes:

• Forward & reverse shipping charges if return is after dispatch
• Charges deducted if incorrect address/contact provided

Q14. What if product is damaged during return?
We are not responsible if damage occurs due to improper packaging during return transit.

Refunds:

Q15. When will I receive my refund?
After inspection and approval, refunds are processed within 21 working days.

Q16. How will the refund be processed?

• Online payments → original payment method
• COD orders → bank transfer (details required)

Q17. When are refunds applicable?
Refunds are processed for:

• Cancelled orders (before shipping)
• Approved returns
• Damaged/defective products (with proof)

  Refund Policy & Applicable Deductions

  We strive to ensure a smooth shopping experience; however, if you wish to cancel your order for reasons not related to product defects or fulfillment errors, the following terms will apply:

  1. Cancellation Before Dispatch (No Product/Courier Issue)

  If you cancel your order before it has been handed over to our courier partner, the refund will be processed after deducting the transaction fees charged by the payment gateway.

  2. Cancellation After Dispatch (In-Transit or Delivery Refusal)

  If you cancel your order or refuse delivery after the product has been dispatched from our facility, both:

  • Payment gateway charges, and
  • Actual forward and reverse courier/shipping charges

  incurred for sending and returning the package will be deducted from the total order amount before the refund is issued.

  3. Transparency in Deductions

  To ensure complete transparency, whenever any deduction is made under the above conditions, we will share the relevant supporting documents, such as:

  • Payment gateway transaction reports, or
  • Courier invoices/charge details

  as proof of the actual costs incurred.

Shipping Charges:

Q18. Are shipping charges refundable?
Shipping charges are non-refundable except if:

• Product is damaged/defective
• Wrong product delivered
• Order cancelled before shipping
• Order lost in transit (not due to customer error)

Self-Shipping Returns:

Q19. What if pickup is not available?
You can self-ship via India Post or a reliable courier.

Q20. What precautions should I take while self-shipping?

• Keep shipping receipt
• Use trackable courier
• Pack product securely

Return Address

Utkarsh Agrochem Pvt. Ltd.
177–179, Golden Plaza,
Behind Kamrej Char Rasta Police Station,
NH-48, Taluka: Kamrej,
District: Surat – 394185, Gujarat, India
Mobile: 9824522033

General Guidelines:

Q21. Is an unboxing video necessary?
Yes, especially mandatory for damage/missing claims.

Q22. What happens if my return is rejected?

• Product can be shipped back at your cost, or
• It may be discarded after 30 days

Q23. Can the company modify this policy?
Yes, the company reserves the right to modify it anytime without prior notice.

Note: Utkarsh Agrochem reserves the right to modify or change the policies at any time without prior notice.
Customers are advised to review the policies periodically for any updates or changes.